Terms of Service

These terms apply to orders placed through the Moonhug online store (moonhugco.com). Your contracting partner is ECOM WORLD SERVICE LIMITED, Fa Yuen Street, Mong Kok, Kowloon, Hong Kong SAR, email: moonhug@outlook.com.

Product listings are an invitation to place an order. Before submitting, you can review items, sizes, colors, quantities and delivery details. The contract is concluded when we expressly accept your order or send the shipping confirmation.

All prices are shown in US dollars. Final prices and any applicable taxes or shipping costs are displayed before you complete your order. The available payment methods are shown at checkout, and your payment method is charged according to the method you choose.

We ship to the address provided at checkout. Information about delivery times and shipping can be found on our Shipping & Delivery page.

Delivered goods remain the property of the seller until payment has been received in full.

You can return items within 30 days of receipt. Details can be found in our Refund Policy. Additional information is available under Returns & Exchanges.

Your statutory rights remain unaffected. If an item arrives defective or you received the wrong item, please contact us with your order number and clear photos.